My Cottage Web Studio

My Cottage Web Studio

 

POLICY

My Cottage Web Studio (hereafter referred to as My Cottage) provides web hosting, and web site design services.  My Cottage reserves the right to suspend or cancel any client's access to any portion or all of My Cottage services, when My Cottage deems that the account has been used inappropriately.  My Cottage reserves the right to refuse service and/or access to its servers to anyone.

User Policy

1. Illegal Activities
2. Adult Content
3. Policy Violations

Web Site Content
Support
Payment Policy and Fees
Refund Policy
Cancellation
Indemnification
Disclaimer

Site Design
Payment Policy

 

User Policy
My Cottage prohibits sites engaged in:

1. Illegal activities. 

Illegal activities including, but not limited to, storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.
Internet abuse including, but not limited to, spamming (unsolicited Emailing), distribution of mass emailing programs, cross-posting messages to a large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, spamming My Cottage staff.  Systems abuse including, but not limited to, use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, reselling CGI scripts.

2. Adult content

We do not allow the presentation, promotion or transmission of adult, pornographic or obscene images, text or other content. The determination of what is "adult content" and therefore prohibited shall be solely made by My Cottage.

Policy Violations

Should a policy violation occur, My Cottage reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to My Cottage, including but not limited to, My Cottage's system, servers, connectivity, reputation, business, service, network, operations, or equipment.  The policy violator may be charged a $500 clean up fee.

Web Site Content

The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on My Cottage servers). My Cottage is not responsible for any lost files, information, or data. Should any data need to be recovered from My Cottage's backups, there will be a charge of $200.  My Cottage does not guarantee to possess the most current copy of a client's website.

Support
Limited customer support is provided via email and the client's control panel help manual.  Additional support via phone is available on a limited basis Monday-Friday 10:00 am. - 6:00 p.m. ET at 1-502-845-4165.  Billing inquiries will be answered within five business days.  Client agrees not to spam support.  My Cottage hosting does not provide custom programming and scripting or support for software programs provided by other companies, such as Microsoft.
Payment Policy and Fees

The minimum contract period is 1 month.

Full payment is required before any hosting service is rendered, which includes renewals. Billing is done on the approximately on the first of each month, that being the "labor" cut-off time.  Hosting is billed one month in advance; account start mid-month will be pro-rated.  Therefore, the first statement will include two monthly fees, one for the initial month (or partial month) and one for the following month and the initial set-up fee; thereafter, your monthly billing will include a charge for one month.

Payment

Currently My Cottage accepts only check payment by mail.  Checks are to be made payable to My Cottage Web Studio or Joyce K. Meyer.  (In the event that credit card payment is made available clients will be notified of the option and need to authorize that form of payment.) Once an order is successfully submitted, the client is subject to My Cottage's refund* policy. Payment must be received or services will not be rendered. If payment is not received on time the account will be cancelled.

Refunds

You may cancel at anytime. If your cancellation is before the start of your next billing cycle you will not be charged for the next month's hosting service, however, you will still be responsible for any site design expenses and for the domain name registration fee. We will not refund any fees after 30 days.

 

Domain Registration Fees

All domain registration renewal fees are separate from My Cottage costs and the client is responsible for timely payment of domain name renewals.

Price Changes

My Cottage reserves the right to change prices at any time.

All monetary transactions will be in $US dollars.
Add-on costs are non-refundable regardless of whether or not the service was used.  "Upcharges" for additional storage space or bytes transferred are non-refundable.
Billing Schedule

Billing for services is mailed or emailed to your business or personal address/email address monthly, on or about the first of the month.  Hosting is from the first day of the month to the last day of the month.  Labor billing closes out at midnight the last day of the month.  We prefer to use email billing with an attached PDF file when possible; with the client confirming receipt.

Late Payments

In the event of a missed payment a reminder will be sent, usually within five working days.  (Usually this will be by the 7th day of the month.) A $5 late fee and/or 5% interest on any unpaid balance be charged.  If the account is not paid-in-full after 30 days from the reminder, your account may be cancelled without any further notice.

Account Reactivation

If an account is cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $25.00 will be required prior to account reactivation.  Accounts are reactivated after all outstanding charges are paid, including hosting fees, additional features, and check processing fees. If an account was cancelled due to policy violation, My Cottage will not reactivate the account.

Cancellation

My Cottage reserves the right to terminate service at any time.  If an account is terminated for a policy violation there will be no reactivation and no refund.  My Cottage reserves the right to delete the policy-violating web site content without notice.

Customers can cancel hosting service at any time.  All account cancellations are to be requested via email to .  If the client requests cancellation, their account will be terminated at the end of the current billing cycle, or immediately.  If the client specifies immediate account termination, My Cottage reserves the right to delete the web site contents without notice.  If an account is cancelled due to non-payment, My Cottage reserves the right to delete the web site contents without notice.

Indemnification

Client agrees to defend, indemnify and hold harmless My Cottage against any liabilities arising out of defective products sold to customers from My Cottage servers, personal injury or property damage caused by products or services sold or distributed from My Cottage servers, any material that infringes or allegedly infringes on the rights of a third party available from My Cottage servers, and any material that libels or allegedly libels a third party available from My Cottage servers.

Disclaimer

My Cottage is not responsible for any damages to any client's business. My Cottage makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of My Cottage's web hosting  service is at the client's sole risk. My Cottage's services are provided on an "as is, as available" basis.

My Cottage does not guarantee that our services will be uninterrupted or error free.  My Cottage will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.

In no circumstance will My Cottage be liable for any claims resulting from the use or inability to use My Cottage's services including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to My Cottage servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.

Site Design
Payment Policy
(effective June 1, 2008)

We endeavor to assist small to mid-sized businesses develop a web presence.  However, we are not a credit institution.  My Cottage will not proceed with site development beyond 10 hours or $200.00 in labor costs (which ever comes first) without payment.  As of January 1, 2002 unpaid balances will be subject to interest charges (5%) plus a late fee of $5 after 30 days from the reminded, unless you have a written prior waiver by management.  After 60 days in arrears your account will be blocked/suspended or cancelled at managements discretion until payment is received.  Check payments that do not clear will be subject to a $40.00 fee for our bank charges.

Revised on January 22, 2017.
Email address revised on September 4, 2010


So, you think you you're ready for a web site?

Check our HOSTING PLANS and give us a call.  502 845-4165

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My Cottage Web Studio Copyright 1997-2017 Joyce K. Meyer. All rights reserved.
http://www.mycottage.com
This page was created December 8, 1997, and last updated on 01/22/17.