My Cottage prohibits sites engaged in:
activities including, but not limited to, storing and/or distributing illegal copies of
copyrighted software, warez sites, violations of copyrights and trademarks, violations of
U.S. laws, selling and/or distributing illegal contraband.
Internet abuse including, but not limited to, spamming
(unsolicited Emailing), distribution of mass emailing programs, cross-posting messages to
a large number of usenet groups, posting obscene or inflammatory messages, threatening
other Internet users, mail bombing Internet users, running packet sniffers or port
scanners, spamming My Cottage staff. Systems abuse including, but not limited to,
use of excessive CPU resources, use of excessive disk space, use of excessive email
storage space, hacking our systems, installing continuously running programs, such as IRC
bots, reselling CGI scripts.
do not allow the presentation, promotion or transmission of adult, pornographic or obscene
images, text or other content. The determination of what is "adult content" and
therefore prohibited shall be solely made by My Cottage.
a policy violation occur, My Cottage reserves the right to terminate the account without
notice and without any refunds. The policy violating client will be held responsible for
any damages to My Cottage, including but not limited to, My Cottage's system, servers,
connectivity, reputation, business, service, network, operations, or equipment. The
policy violator may be charged a $500 clean up fee.
|Web Site Content
The client is responsible
for keeping a copy of their most current web site files as backup on a remote system (not
on My Cottage servers). My Cottage is not responsible for any lost files, information, or
data. Should any data need to be recovered from My Cottage's backups, there will be a
charge of $200. My Cottage does not guarantee to possess the most current copy of a
|Limited customer support is provided via
email and the client's control panel help manual. Additional support via phone is
available on a limited basis Monday-Friday 10:00 am. - 6:00 p.m. ET at
1-502-845-4165. Billing inquiries will be answered within five business days.
Client agrees not to spam support. My Cottage hosting does not
provide custom programming and scripting or support for software programs provided by
other companies, such as Microsoft.
|Payment Policy and
The minimum contract
period is 1 month.
Full payment is required before any hosting
service is rendered, which includes renewals. Billing is done on the
approximately on the first of each month, that being the "labor" cut-off
time. Hosting is billed one month in advance; account start
mid-month will be pro-rated. Therefore, the first statement
will include two monthly fees, one for the initial month (or partial
month) and one for the following month
and the initial set-up fee; thereafter, your monthly billing will include a charge for one
Currently My Cottage
accepts only check payment by mail. Checks are to be made payable to My
Cottage Web Studio or Joyce K. Meyer. (In the event that credit card payment is made
available clients will be notified of the option and need to authorize that form of
payment.) Once an order is successfully submitted, the client is subject to My Cottage's
refund* policy. Payment must be received
or services will not be rendered. If payment is not received on time the account
will be cancelled.
You may cancel at anytime.
If your cancellation is before the start of your next billing cycle you will not be
charged for the next month's hosting service, however, you will still be responsible for
any site design expenses and for the domain name registration fee. We will not
refund any fees after 30 days.
registration renewal fees are separate from My Cottage costs and the client is responsible
for timely payment of domain name renewals.
My Cottage reserves
the right to change prices at any time.
|All monetary transactions will be in $US
|Add-on costs are non-refundable regardless of
whether or not the service was used. "Upcharges" for additional storage
space or bytes transferred are non-refundable.
Billing for services is
mailed or emailed to your business or personal address/email address monthly, on or about the
first of the month. Hosting is from the first day of the month to
the last day of the month. Labor billing closes out at midnight
the last day of the month. We prefer to use email billing with an
attached PDF file when possible; with the client confirming receipt.
In the event of a missed
payment a reminder will be sent, usually within five working days.
(Usually this will be by the 7th day of the month.) A $5 late fee and/or
5% interest on any unpaid balance be charged. If the account is
not paid-in-full after 30 days from the reminder, your account may be cancelled
without any further notice.
If an account is cancelled
due to client request or billing issues and the client desires to reactivate the account,
a non-refundable reactivation fee of $25.00 will be required prior to account
reactivation. Accounts are reactivated after all outstanding charges are paid,
including hosting fees, additional features, and check processing fees. If an account
was cancelled due to policy violation, My Cottage will not reactivate the account.
My Cottage reserves
the right to terminate service at any time. If an account is terminated for a policy
violation there will be no reactivation and no refund. My Cottage reserves
the right to delete the policy-violating web site content without notice.
Customers can cancel
hosting service at any time. All account cancellations are to be requested via email
. If the client requests cancellation, their account will be
terminated at the end of the current billing cycle, or immediately. If the client
specifies immediate account termination, My Cottage reserves the right to delete the web
site contents without notice. If an account is cancelled due to non-payment, My
Cottage reserves the right to delete the web site contents without notice.
Client agrees to defend,
indemnify and hold harmless My Cottage against any liabilities arising out of defective
products sold to customers from My Cottage servers, personal injury or property damage
caused by products or services sold or distributed from My Cottage servers, any material
that infringes or allegedly infringes on the rights of a third party available from My
Cottage servers, and any material that libels or allegedly libels a third party available
from My Cottage servers.
My Cottage is
not responsible for any damages to any client's business. My Cottage makes no warranties
or guarantees of any kind, expressed or implied for services that we provide. Use of My
Cottage's web hosting service is at the client's sole risk. My Cottage's services
are provided on an "as is, as available" basis.
My Cottage does not
guarantee that our services will be uninterrupted or error free. My Cottage will
provide every effort in good faith to ensure that its services are available to as many
Internet users as possible with minimal service interruptions.
In no circumstance will My
Cottage be liable for any claims resulting from the use or inability to use My Cottage's
services including, but not limited to, service interruptions, client errors, Internet
connectivity problems, miscommunications, unauthorized access to My Cottage servers,
InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism,
and natural disasters.
(effective June 1, 2008)
We endeavor to assist
small to mid-sized businesses develop a web presence. However, we are not a credit
institution. My Cottage will not proceed with site development beyond 10 hours or
$200.00 in labor costs (which ever comes first) without payment. As of January 1,
2002 unpaid balances will be subject to interest charges (5%) plus a
late fee of $5 after 30 days from the reminded, unless you
have a written prior waiver by management. After 60 days in
arrears your account will be blocked/suspended or cancelled at managements
discretion until payment is received. Check payments that do not clear will be
subject to a $40.00 fee for our bank charges.